Select the operating system that you are using to find your email configuration instructions. If your system is not listed below, please call our office at (815) 653-7873. Email attachments are limited to 10 mbs per message.
Email Support For Your Operating System
Email Support
Your E-mail Accounts
Follow these steps to check your Wonderwave.Net E-mail account.
Step 1 : Obtain E-mail Client software
You will need to use a email client. Most internet users have Outlook Express, Thunderbird, or Apple Mail as their email client. Most modern computers come with all software necessary to access the internet.
Step 2 : Configuring Your E-mail Software
You will need to set the preferences of your software to correctly connect to our server and download your messages. Listed below are a set of general settings for various e-mail client software.
These are the main pieces of information you need to connect and get your mail. There are usually many more preferences in your specific mail program, but the ones listed above are the most important.
Step 3 : Checking Your E-mail
Open your e-mail application and choose to check your mail. The software will then connect to our mail server, and download any new messages that you may have. When you connect, your e-mail program will most likely prompt you for the password of your account. This will be the password you have chosen for this POP account.
Be sure and read all of the documentation that came with your particular e-mail software, as each one has its own interface.
In Outlook Express:
Pull down the Tools menu to Accounts.
Click on the Mail tab.
Click on the Wonderwave mail account and click Properties.
Click on the Server tab.
Click the box by My server requires authentication, click Settings.
Make sure that Use same settings as my incoming mail server is selected, click OK.
Click the Advanced tab.
In the box for Outgoing mail (SMTP) put 587.
Repeat the procedure for any other Wonderwave mail accounts that you have.
In Thunderbird
Pull down the Tools menu to Account Settings.
Outgoing server should be mail.wonderwave.net
Change port to 587.
Check the box by Use name and password.
In Apple OSX Mail
Go under the Mail menu to Preferences
Click on Accounts, Click on your mail account
Make sure your Incoming Mail Server is mail.wonderwave.net
Type your Username (enter in just your username)
Type your password
Outgoing Mail Server should be mail.wonderwave.net:your_username
Click on Server Settings
Make Outgoing Mail Server mail.wonderwave.net
Change Server Port to 587
Set Authentication to Password
Type your Username (enter in just your username)
Type your password again
For other mail clients just make sure that authentication is on, set to same settings as incoming server, and use port 587 for outgoing mail. Of course you can call us if you need help.
Thanks for your help fighting spam.
Mail Disconnects For Dial-up: Outlook Express and Eudora Pro both have options to Hang up your connection when it finishes downloading your mail. To turn off this option:
Outlook Express 4, 5, & 6:
- Click the Tools menu and choose Options.
- Click onto the Connection or Dialup tab.
- Make sure the option to Hang up after Sending and Receiving is NOT checked, and that the Ask before switching dialup connections is marked.
Eudora Pro:
- Click the Tools menu and choose Options.
- Highlight the Internet Dialup category on the left.
- Uncheck the Hangup after receiving and sending option.
- If you want your Internet connection to stay on after you close Eudora, uncheck the Close connection on Exit option.
If after unchecking the Hang up after sending and receiving option in Outlook Express is still disconnecting when you check mail, it is possible that your Internet Explorer connection settings and Outlook Express Connection settings do not match.
Outlook Express 4:
- Click the Tools menu and choose Accounts.
- Click the Mail tab. You must do this for each Mail account in this screen:
- Highlight your Wonderwave Mail account and click the Properties button.
- Click the Connection tab.
- Choose the option to Connect using my phone line, then Make sure that your Stargate connection is In the Dial-up Networking connection box below.
- Click OK.
- Close the Internet Accounts window.
- Click the Tools menu and choose Options.
- Click the Dial Up tab.
- Choose the option to Ask me if I would like to dial a connection, and make sure the Warn me before switching dial up connections is marked.
- Click OK.
Outlook Express 5 & 6:
- Click the Tools menu and choose Accounts.
- Click the Mail tab. You must do this for each Mail account in this screen:
- Highlight your Wonderwave Mail account and click the Properties button.
- Click the Connection tab.
- Uncheck the option to Always connect to this account using.
- Click OK.
- Close the Internet Accounts window.
- Click the Tools menu again, and choose Options.
- Click the Connection tab.
- Make sure Ask before switching dial up connections is marked, then click OK.
Mail Server Not Found
Errors like Server not found, server not responding, server does not have a DNS entry, are usually caused by 3 things.
1. You are not connected to the Internet, or you are having problems with your Internet Connection. Make sure that your computer is connected to the internet. If you are sure that it is, make sure that you can open a few different web pages like www.yahoo.com or www.google.com.
2. The server is down or having problems. Call our office at (815) 653-7873 if you suspect an issue.
3. The server you entered may be incorrect. Remember, spelling is very important when you type in email addresses, server names, and web page addresses.
- Outlook Express 4, 5, & 6 (Windows): Click the Tools menu and choose Accounts. Click onto the Mail tab, highlight your Wonderwave email account, and click the Properties button. When the Properties window opens, click the Servers tab at the top. Check your Incoming and Outgoing server names, correct them if necessary.. Click OK, then close the Internet Accounts window and try to check your email again.
Outlook Express 5 (Macintosh): Click the Tools menu and choose Accounts. Click the Mail tab, highlight your Wonderwave account and click the Edit button. Check your Incoming and Outgoing server names, correct them if necessary. Click OK, then close the Accounts window and try to check your email again.
Eudora Light: Click the Tools menu and choose Options (Macintosh click the Special menu and choose Settings). Highlight the Hosts Category on the left side. Check your POP account, it should be in the format of yourusername@yourmailserver (example: johndoe@wonderwave.net). POP account is not your email address! Check the SMTP, this should just be the mail server name. Click OK, then try to check your email again.
Eudora Pro: Click the Tools menu and choose Options (Macintosh click the Special menu and choose Settings). Highlight the Getting Started Category on the left side. Check your Mail Server (Incoming) and SMTP Server (Outgoing), make corrections if necessary. Click OK, then try to check your email again.
OS X Mail: Click the Mail menu and choose Preferences. Highlight your Wonderwave mail account and click the Edit button. Check the Host Name and SMTP Host, make corrections if necessary. Click OK, close the Mail preferences window, then try to check your email again.
Multiple Messages If your email program looks like its receiving messages, but nothing downloads. Or, if you seem to get the same messages over and over again, it's possible that you may have a large email message on the server. Try collecting your mail by going to http://www.web2mail.com and entering your email address and password. If there is a message with a large attachment waiting on the server, you can try to download it again with your regular mail program. If you choose to try to download with your regular mail program, be sure you don't cancel the connection. Contact Wonderwave.net if you need us to clear your mailbox. Still not getting any new messages? It's possible that no messages have been sent to you, or its taking a while to arrive. Remember: email is not instantaneous. Try sending an email to yourself to see if it arrives.
Trouble sending mail? To prevent our mail server from being used to send out spam, any email sent must come from a valid address on our server. If you are having problems sending mail, make sure that your sending address is username@wonderwave.net. If we have setup a domain name for you, then you can use username@yourdomain.com . We will not send mail coming from anywhere else. For Outlook Express, go under Tools to Accounts. Click on the Mail tab. Double-click on the Wonderwave mail account. Make sure that E-mail address is username@wonderwave.net . If we have setup a domain name for you, then you can use username@yourdomain.com . If you have other mail accounts that are not with Wonderwave, use their outgoing server to send mail.
Trouble sending attachments? To prevent the spread of viruses our mail server will not send mail with certain types of attachments, namely .bat, .com, .exe, .lnk, .pif, .scr or .vbs. This is not a substitute for virus software on you computer. Every PC should have updated virus software. If you are trying to send one of these kinds of attachments, compress them first with a program like PKZip. It is available at http://www.pkware.com
There is a limitation on the size of file attachments of 10mb. The mail servers job is to send emails and this insures that emails will be sent quickly. If you need to send larger files, use a service like http://www.xdrive.com or if you are a business we can setup a FTP site for you at a reasonable cost.
Can't open attachments? Not being able to open attachments sent to you by email is a common support issue for users of Outlook Express 6. This usually happens after you install: Internet Explorer 6 Service Pack 1 (SP1) or Windows XP SP1, BOTH of which include Outlook Express 6 SP1. By default Outlook Express 6 SP1 blocks access to some of your e-mail attachments in Outlook Express 6. For example, you may experience any of the following symptoms: 1) When you click the paper clip in the Preview pane, the Save Attachments and the file name commands are unavailable (they are pale grey). As in the following screen shot: 2) When you open an e-mail message, the Attach field is missing from the e-mail message, and the following message is displayed in the message alert bar at the top of the e-mail message: "Outlook Express removed access to the following unsafe attachments in your email: name of file " The following screen shot shows Outlook Express 6 blocking access to the attachment.
This behaviour occurs if the Do not allow attachments to be saved or opened that could potentially be a virus option is enabled, and the e-mail attachment is determined by Outlook Express to be "unsafe". By default, the Do not allow attachments to be saved or opened that could potentially be a virus option is enabled in Outlook Express 6 SP1. When this virus-protection feature is enabled, Outlook Express uses the Internet Explorer unsafe file list and the Confirm open after download setting in Folder Options to determine if a file is safe. Any e-mail attachment with a file type that is reported as "unsafe" is not downloaded, and access to the attachment is removed. If you are sure that the attachment is safe to download or open, use the following method: NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. This info is for Windows XP and Outlook Express 6 SP1
Turn off the Option to Use the Unsafe File List To turn off the Do not allow attachments to be saved or opened that could potentially be a virus option:
1 Start Outlook Express 6.
2 On the Tools menu, click Options.
3 Click the Security tab, click to clear the Do not allow attachments to be saved or opened that could potentially be a virus check box under Virus Protection, and then click OK. The following screen shot shows the Security Tab in Outlook Express 6 SP1:
Now close Outlook Express 6 and the settings will take place once you restart the email program. Outlook 2000, XP and 2003 have a 'feature' that blocks attachments based on the file extension too! This is great for blocking viruses, but unfortunately, it also blocks legitimate attachments from coming into your Inbox. Use DetachOL to change which file types are blocked, according to YOUR needs, not those of the Outlook development team!
Can't check mail when connected to another service? If you want to check your mail while you are away from your home or office, the easiest way is to use http://www.web2mail.com. You can use your email client to check mail, but to send mail you will need to "authenticate". For Outlook Express, go under Tools to Accounts. Click on the Mail tab. Double-click on the wonderwave mail account. Click on the Servers tab. Check the box "My server requires authentication". Click the Settings button. Make sure "Use same settings as my incoming mail server" is selected. This setting will work fine on or off of our network, but it is not necessary when you are connected to Wonderwave.
To Configure Outlook Express 6.0 open Outlook Express and choose Accounts from the Tools menu. Then, add a Mail account.
Open Outlook Express.
Configure Mail Settings
In the Display name text box, type your name.
Click the Next button.
Select I already have an e-mail address that I'd like to use.
In the E-mail address text box, type your e-mail address (for example, username@wonderwave.net)
Click the Next button.
From the My incoming mail server is a __ server list, choose POP3.
In the Incoming mail (POP3, IMAP or HTTP) server text box, type mail.wonderwave.net.
In the Outgoing mail (SMTP) server text box, type mail.wonderwave.net.
Click the Next button.
In the Account name text box, type your Wonderwave.net username.
In the Password text box, type your Wonderwave.net password.
Check Remember password, if desired.
Click the Next button.
Click the Finish button.
Configure News Settings
In the Display name text box, type your name.
Click the Next button.
In the E-mail address text box, type your e-mail address (for example, username@wonderwave.net)
Click the Next button.
In the News (NNTP) server text box, type news.wonderwave.net
Check My news server requires me to log on.
Click the Next button.
In the Account name text box, type your wonderwave.net e-mail address (including @wonderwave.net).
In the Password text box, type your Wonderwave.net password.
Check Remember password, if desired.
Click the Next button.
Click the Finish button.
Apple Mail 10.4.11-10.5
Use your own name, and email account, and password given to you at registration.
Fill out as shown...
Finished Account Panel. If you have any problems please call (815) 653-7873.
OS X Mail 10.1-10.3
Open Mail. Click the Mail menu and choose Preferences.
Click the Create Account button
On the Accout Options tab:
- Choose POP Account in the Account Type pop-up list.
- In the Description field, type Wonderwave Internet.
- In the Email Adress field, type your email address.
- In the Full Name field, type your name as you would like it to appear when you send email..
- In the Host name field, type in your incoming mail server name. mail.wonderwave.net.
- In the User name field, type your email username. This is should usually be the beginning part of your email address in lower case letters.
- In the Password field, type your password.
- In the SMTP Host field, type in your outgoing mail server name. mail.wonderwave.net.
Click on the Account Options tab. Check the box next to Delete messages on server after downloading.
Click the OK button to save the new account. Then close the Preferences window to return to Mail.
1. Open Mail.
2. From the Mail menu, choose Preferences.
3. Click the Add Account button.
4. Click on the Acount Information tab.
5. Click the arrow box on the Account Type pop-up list and choose POP.
6. In the Description field, type Wonderwave Internet
7. In the Email Address field, type your full email address (e.g.,username@wonderwave.net).
8. In the Full Name field, type your name.
9. In the Incoming Mail Server field, type your Incoming mail server (POP) (mail.wonderwave.net).
10. In the User name field, type your email username. This is should usually be the beginning part of your email address in lower case letters.
11. In the Password field, type your email password.
Note: Your password is case sensitive! Make sure CAPS LOCK is off when typing it.
12. Click the arrow box on the Outgoing Mail Server pop-up list and choose Add server.
13. In the Outgoing Mail Server field, type your Outgoing mail server (SMTP) (mail.wonderwave.net).
14. Click the OK button.
15. Click the OK button.
16. Close the Accounts window.
In the Full Name field, type your name.
In the Email Address field, type your full email address (e.g., username@wonderwave.net).
In the Incoming mail server field, type your Incoming mail server (POP) mail.wonderwave.net.
Click the arrow box on the Account Type pop-up list and choose POP.
In the User name field, type your email username. This is should usually be the beginning part of your email address in lower case letters.
In the Password field, type your password.
In the Outgoing Mail Server (SMTP) field, type your Outgoing mail server (SMTP) mail.wonderwave.net.
Click the OK button. 
Note: At this point, Mail will attempt to contact the mail server. If it fails, click the Continue button on the warning message that appears to continue with the set up.
Click the No button. 
Click the No button. 
Iphone Email set-up
Click the Settings icon and then select Mail, Contacts, Calendars.
From there select Add Account... to get the following screen:
Select Other from the bottom of the list and the following
screen will open:
Fill in the following information:
| Name | Your real name goes here |
| Address | Your email address is username@wonderwave.net |
| Password | Your password is personally given to you |
| Description | A short description for this account. Your emaill address will work. |
Click Save and the following window will pop up:
Note: If a "POP account verification failed" warning appears
during these steps you can ignore it. This is just the mail app attempting
to connect to the server using its default SSL authentication.
Select POP from the top and then fill in the following information
for Incoming Mail Server:
| Host Name | Your POP3 server is mail.wonderwave.net |
| User Name | Your POP3 Account ID is username |
| Password | This is the password you entered during last step. |
Once you have all the info filled in scroll the screen down:
Fill in the following information for Outgoing Mail Server:
| Host Name | Your SMTP server is mail.wonderwave.net |
| User Name | Your SMPT user name is username |
| Password | This is the password you entered during last step. |
Once you have all the info filled in click Save. This will
take you back to the mail account listing screen.
Select the new account from the list that shows up. The following screen will
appear once you scroll down:
Click on Advanced to get the following screen:
Under Incoming Setting make sure Use SSL is set to OFF and
the Server Port is 110. Now select Authentication to
see the following:
Make sure Password is checked and then go back two screens
and select SMTP.
Make sure Use SSL is set to OFF and the Server Port is 587.
Follow the same steps from above with Authentication.
Once done all you do is back up to the main account settings screen and click Save from the top.
You can now send and receive email with your Wonderwave.net account.
