Cable and satellite TV/Internet companies have some of lowest satisfaction ratings in this country. And yet customers continue to reward them with their business.
Why are the prices so high and the service so bad?
The American Comsumer Satisfaction Index survey found that TV/Internet providers ranked near the bottom of the 43 industries it studied, a 7 year low. That result followed the previous year’s survey finding that the TV/Internet industry tied for the lowest score out of all industries surveyed.